Privacy

Who we are

Acies Cleaning & Support Services Limited is the data controller for details submitted through this website. We are registered in England and Wales under company number 09497143, with our registered office at Floor 5 & 6, Tower Point, 44 North Road, Brighton, BN1 1YR. You can contact us at hello@aciescleaning.co.uk.

What we collect, and why

When you request a site survey or a proposal, we collect only what we need to respond and to prepare.

Your name and role

To address you correctly and understand who we are dealing with.

Work email and phone number

To reply to your request and arrange a site visit.

Organisation and site postcode

To confirm the site is within an area Acies covers.

Workplace type, scale, frequency and cleaning window

To prepare for the survey and judge whether Acies is a sensible fit.

What you tell us about the problem and your timeframe

To make the survey useful rather than generic.

Whether you opted in to marketing email

To respect your choice. This is separate from your enquiry and never required.

A proposal request can also include the number of sites, a decision or renewal date and notes about how you buy. We use them to shape the proposal.

If you send a message through the contact page, we collect your name, your email address and your message, plus any phone number, organisation or postcode you choose to add, so that we can reply.

We do not ask for, and you should not send us, special category data — for example health, ethnicity or religious information.

Our lawful basis

We handle enquiry details under legitimate interests: you have asked us to quote for or discuss a service, and responding is the reasonable consequence of that request. Marketing email is separate and relies on your consent, which you can withdraw at any time without affecting your enquiry.

Who sees your details

Your enquiry is seen by Acies staff who need it to respond. We do not sell your details, and we do not share them for anyone else's marketing.

Three service providers handle it on our behalf. Enquiries are recorded in a spreadsheet in our Google Workspace account, and our emails about your enquiry are sent through Google Workspace. The website is hosted by Vercel, which processes the technical information needed to deliver it, and Cloudflare runs the check that protects our forms from spam. If we move enquiries to a different system, we will update this notice first.

Google, Vercel and Cloudflare may process your details outside the UK. Where they do, they protect them with safeguards recognised under UK data protection law, such as adequacy regulations or the UK's approved data transfer agreements.

How long we keep it

We keep enquiry records for two years from our last contact with you, then delete them. If your enquiry leads to a contract, we keep what we need to run it and to meet our legal and accounting obligations, for as long as those obligations last.

Your rights

You can ask us for a copy of the details we hold about you, ask us to correct them, ask us to delete them, or object to how we are using them. Email hello@aciescleaning.co.uk and we will respond within one month.

If you are not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies and measurement

This website does not currently set analytics or marketing cookies. If that changes, we will ask for your consent first and describe each category before anything non-essential loads. The cookies page covers the strictly necessary ones.